Frequently Asked Questions
Everything you need to know about our handmade Moroccan rugs
Yes. Every rug is handwoven by skilled Berber artisans in Morocco using traditional techniques passed down through generations.
Our rugs are made in small Berber weaving cooperatives located in the Atlas Mountains of Morocco.
We use 100% natural wool, sourced locally and hand-processed before weaving.
Yes. Because each rug is handmade, no two pieces are ever exactly the same.
Simply choose your rug, add it to cart, and complete checkout. You’ll receive an order confirmation immediately.
Orders can only be cancelled within 24 hours if production has not started (especially for custom rugs).
Yes. We offer custom sizes, colors, and designs. Production time is typically 4–8 weeks.
Yes, we offer free worldwide shipping on all orders.
Ready rugs take 6–18 business days. Custom rugs take 4–8 weeks plus shipping.
Yes. You will receive tracking details once your order has been shipped.
Depending on your country, customs fees may apply and are the responsibility of the customer.
Yes, returns are accepted within 14 days if the rug is unused and in original condition. Custom rugs are non-returnable.
Email us at contact@berberrugweavers.com with your order number to begin the return process.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
We recommend gentle vacuuming and professional cleaning for deep stains. Avoid harsh chemicals.
Yes. Our wool rugs are durable and suitable for homes with pets.
Some light shedding is normal for natural wool rugs and will reduce over time.
You can reach us anytime at contact@berberrugweavers.com.
Yes, we usually respond within 24–48 hours.